FREQUENTLY ASKED QUESTIONS
Yes, at Body and Soul, we take great pride in ensuring that you receive the same exquisite lingerie as depicted in the pictures. Our commitment to quality and customer satisfaction means that every detail is meticulously curated to provide you with a delightful and accurate representation of our products. Shop with confidence, knowing that the lingerie you choose will match the beauty and elegance showcased in our images.
After completing a purchase at Body and Soul, your sales receipt will be emailed to the address you provided during the checkout process. Additionally, you can log in to your account on our website and navigate to the 'Order History' section to view and download your sales receipts. If you have any further questions or need assistance, feel free to reach out to our customer support team.
Returning an item at Body and Soul is easy and hassle-free. Simply follow these steps:
- Log in to your account on our website.
- Navigate to the 'Order History' section.
- Select the order containing the item you wish to return.
- Follow the provided instructions to initiate the return process.
If you checked out as a guest or have any questions, please contact our customer support team. We are here to assist you with the return process and address any concerns you may have. Your satisfaction is our priority.
We understand the importance of having your desired items available. Our team regularly monitors product availability, and we strive to restock popular items as quickly as possible. To stay informed about restocks and product updates, you can sign up for our newsletter or check back on our website regularly. If you have a specific inquiry about a particular item, feel free to reach out to our customer support team, and we'll be happy to assist you in providing the latest information on restocking.
We offer shipping services to a variety of locations. During the checkout process on our website, you will be prompted to enter your shipping address. We currently ship to all countries in addition to all regions and states of the Sultanate of Oman. If you have any specific questions about shipping to your location or need assistance, please contact our customer support team. We're here to help ensure a smooth and convenient shipping experience for you.